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Privacy Policy

1. Introduction

Welcome to Futro Limited (“we”, “us”, or “our”). We are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (the “Site”). It also outlines your rights regarding your personal data and how to contact us if you have any questions or concerns.

We adhere to the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

2. Who We Are

  • Company Name: Futro Limited
  • Registered Address: 6/7 Masonic Street, Llandudno LL30 2DU
  • Company Number: 08121180
  • Data Protection Officer: Andy Boyd, andy@futro.co.uk

3. Types of Personal Data We Collect

When you use our Site, we may collect the following personal information:

  • Contact Details: Including your name, email address, postal address, and telephone number.
  • Usage Data: Including IP address, browser type, operating system, referral URLs, pages visited, and dates/times of visits.
  • Marketing Preferences: Including your preferences for receiving marketing communications and details about how you engage with marketing messages.
  • Any Other Information: You voluntarily provide to us through forms or email correspondence.

4. How We Collect Your Data

We collect personal data from:

  • Information You Provide: Through forms on our Site (e.g. contact forms, newsletter sign-up forms).
  • Automated Technologies: Cookies, server logs, and similar technologies that track user behaviour on our Site.
  • Third Parties: We may receive information about you from publicly available sources or service providers (e.g. analytics providers).

5. Why We Process Your Personal Data

We will only use your personal data when the law allows us to. Common uses include:

  1. Performing Our Contract with You: To provide services or products you have requested or purchased.
  2. Legitimate Interests: To improve our Site, enhance user experience, protect our business, and undertake direct marketing activities if these do not override your rights and freedoms.
  3. Consent: Where you have explicitly consented to receive marketing communications or provided certain optional information.
  4. Legal Obligations: To comply with applicable laws or respond to lawful requests by public authorities.

6. How We Use Cookies

A “cookie” is a small file placed on your device when you visit a website. We use cookies to:

  • Analyse Website Usage: We track visitor interactions to improve our Site’s performance and user experience.
  • Store Preferences: Certain cookies remember your choices to provide a tailored experience.
  • Security: Some cookies help detect suspicious or malicious activity.

You can manage your cookie preferences through your browser settings. For more information about the cookies we use, please see our [Cookie Policy link if you have one].

7. How We Share Your Personal Data

We do not sell or rent your personal data to third parties. We may, however, share your data with:

  • Service Providers: Who provide IT and system administration services, analytics, and marketing services on our behalf.
  • Professional Advisers: Including lawyers, accountants, and insurers, where necessary.
  • Authorities: If we are under a duty to disclose or share your personal data to comply with legal or regulatory obligations.

When we share personal data with third parties, we ensure they only process your personal data in accordance with our instructions and that they take appropriate security measures.

8. International Data Transfers

Your personal data may be transferred to, or stored in, countries outside the UK that have different data protection laws. When such transfers occur, we ensure that appropriate safeguards (e.g. standard contractual clauses approved by the UK Information Commissioner’s Office) are in place to protect your personal data.

9. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

10. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

  • Right to be Informed: You have the right to be informed about how and why we collect and use your personal data.
  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request that any inaccurate or incomplete personal data be corrected or completed.
  • Right to be Forgotten: You have the right to request the deletion of your personal data where there is no compelling reason for us to continue processing it.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, for example if you contest its accuracy or object to our legitimate interests.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that we transfer it directly to another controller, where technically feasible.
  • Right to Object: You have the right to object to our processing of your personal data for direct marketing purposes or where we rely on legitimate interests.
  • Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
  • Right to Lodge a Complaint: If you have concerns about our data handling practices, you have the right to complain to the Information Commissioner’s Office (“ICO”). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please feel free to contact us first.

11. Security of Your Personal Data

We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, alteration, or disclosure. Despite these measures, no transmission of data over the internet can be guaranteed to be completely secure. Therefore, any transmission of your personal data is at your own risk.

12. Third-Party Links

Our Site may include links to third-party websites, plug-ins, and applications. We do not control these third parties and are not responsible for the content of their sites, their privacy policies, or their practices. We encourage you to review each third party’s privacy policy before submitting any personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or other circumstances. Any updates will be posted on our Site, and where appropriate, we will notify you via email or other means. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

14. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our processing of your personal data, please contact us at:

  • Email: hello@futro.co.uk
  • Address: 6/7 Masonic Street, Llandudno LL30 2DU
  • Telephone: 01492 200 213

We will do our best to address any concerns or requests you have in a timely and professional manner.

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